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Creating a tenancy agreement
Sending and signing agreements
Managing tenancy agreements
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Tenancy deposits
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Preparing for move-in
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Maintenance
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Help Centre
Applications and referencing
Account
Account, security and site
Plans and services
Communication
Advertising
Listing a property
Advert performance
Managing tenant enquiries
Changing an advert
Photography and virtual tours
To-let boards
Viewings
Viewing requests
Organising viewings
Carrying out viewings
Tenant safety
Applications and referencing
Applications to rent
Holding deposits
Referencing and credit checks
Guarantors
Tenancy agreements
Creating a tenancy agreement
Sending and signing agreements
Managing tenancy agreements
Payments
Tenancy deposits
Fees
Receiving rent
Paying rent
Move-in
Right to Rent checks
Inventory and check-in
Preparing for move-in
Safety and maintenance
Maintenance
Home emergency cover
Electrical safety
Gas safety
Mid-term inspections
Energy Performance Certificates
Legionella
End of tenancy
Renewals
Tenancy deposit returns
Serving notice
Tenancy check-out
Terms
Main terms
Service terms
Letting plan terms
Other terms
Applications and referencing
Applying to rent and carrying out reference checks.
Applications to rent
I have an interested tenant. What do I do next?
How do I invite a tenant to apply to rent?
What happens when my application is accepted?
Do you accept tenants on universal credit or housing benefit?
Who reviews my application?
Can I cancel my application?
Why has my application to rent been declined?
Where can I find the tenant criteria for a property?
I’ve viewed a property and I am interested. How do I apply to rent?
What happens to my property advert during application?
What happens after application?
What happens if my tenant withdraws their application?
How do I know if my tenant has completed their application?
What does the application process involve?
How do I find out when a tenant can move in?
How long does the application process take?
I have multiple interested tenants. How do I choose?
Why has my application been cancelled?
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Holding deposits
How do I request a holding deposit?
Can I rent to a tenant without a holding deposit?
Are holding deposits legal in Wales and Scotland?
When is the holding deposit returned to the tenant?
Where is the holding deposit kept?
How is the holding deposit paid?
When does the tenant pay the holding deposit?
How much is a holding deposit?
What is a holding deposit?
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Referencing and credit checks
Who needs to be referenced?
What is tenant referencing?
How is referencing different to application?
How do I submit a tenant for referencing?
What does referencing involve?
Why do I need to reference my tenant?
Is tenant referencing required?
How long does referencing take?
How is tenant affordability calculated?
What if a tenant doesn’t have a previous landlord reference?
Can tenants receiving benefits be referenced?
How can I view the progress of my tenant’s reference check?
Who pays for referencing?
Is referencing included in my plan?
What happens if my tenant fails referencing?
My tenant has passed referencing. What happens next?
What do the different referencing results mean?
I’m new to the UK and don’t have a UK credit score. Can I still pass referencing?
Why do tenants need good credit to rent?
How do I view my tenant’s referencing results?
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Guarantors
Do guarantors need to sign the tenancy agreement?
What are guarantors responsible for?
What happens if I don’t have a guarantor?
Do I need a guarantor if I’m self-employed or retired?
How do I reference a guarantor?
Should I accept tenants with a guarantor?
Who can be a guarantor?
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