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Help Centre
Viewings
Account
Account, security and site
Plans and services
Communication
Advertising
Listing a property
Advert performance
Managing tenant enquiries
Changing an advert
Photography and virtual tours
To-let boards
Viewings
Viewing requests
Organising viewings
Carrying out viewings
Tenant safety
Applications and referencing
Applications to rent
Holding deposits
Referencing and credit checks
Guarantors
Tenancy agreements
Creating a tenancy agreement
Sending and signing agreements
Managing tenancy agreements
Payments
Tenancy deposits
Fees
Receiving rent
Paying rent
Move-in
Right to Rent checks
Inventory and check-in
Preparing for move-in
Safety and maintenance
Maintenance
Home emergency cover
Electrical safety
Gas safety
Mid-term inspections
Energy Performance Certificates
Legionella
End of tenancy
Renewals
Tenancy deposit returns
Serving notice
Tenancy check-out
Terms
Main terms
Service terms
Letting plan terms
Other terms
Viewings
Monitoring enquiries and organising viewings.
Viewing requests
I’ve requested a viewing. How long before the landlord gets in touch?
How do I receive viewing requests?
What is pre-viewing screening?
How can tenants request to view my property?
Where can I see my viewing requests?
How should I respond to a viewing request?
What happens when I decline a viewing request?
How do I book a viewing?
How do I know my viewing request has been received?
Why do I need to provide personal information when booking a viewing?
I’ve made a mistake on my viewing request. Can I change it?
How do I know if a property is still available?
I’m interested in a property. How soon can I move in?
How do I search for a property?
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Organising viewings
How do I arrange tenant viewings?
How do I know my viewing is confirmed?
How do I cancel a viewing?
How do I change the date and time of my viewing?
How do I know the tenant's viewing availability?
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Carrying out viewings
Who carries out the viewings?
Do you offer a viewing service?
How does an online platform conduct viewings?
How long does a viewing take?
Do I need to tell my current tenant about viewings?
Can my current tenant carry out viewings for me?
What should I bring to a viewing?
How many viewings do I get with a professional viewing service?
In what areas do you offer a viewing service?
Are viewings included in my plan?
I've purchased professional viewings, what are the next steps?
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Tenant safety
Avoiding rental scams: Tenant safety checklist
