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Help Centre
Terms
Account
Account, security and site
Plans and services
Communication
Advertising
Listing a property
Advert performance
Managing tenant enquiries
Changing an advert
Photography and virtual tours
To-let boards
Viewings
Viewing requests
Organising viewings
Carrying out viewings
Tenant safety
Applications and referencing
Applications to rent
Holding deposits
Referencing and credit checks
Guarantors
Tenancy agreements
Creating a tenancy agreement
Sending and signing agreements
Managing tenancy agreements
Payments
Tenancy deposits
Fees
Receiving rent
Paying rent
Move-in
Right to Rent checks
Inventory and check-in
Preparing for move-in
Safety and maintenance
Maintenance
Home emergency cover
Electrical safety
Gas safety
Mid-term inspections
Energy Performance Certificates
Legionella
End of tenancy
Renewals
Tenancy deposit returns
Serving notice
Tenancy check-out
Terms
Main terms
Service terms
Policies
Terms
All terms, conditions and policies relating to our business and services.
Main terms
Website and platform terms of use
Letting plan terms
Service terms
Holding deposit terms
LetsProtect terms
Home emergency cover terms
Policies
Privacy policy
Payment fraud policy
Refer a Friend policy
Affiliate partnership policy
Tenant fees policy
Refund policy
HMRC data sharing policy
Abusive Customer Policy
How do I raise a concern or make a complaint?
Service termination fee
Rent Protection policy
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