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Help Centre
Safety and maintenance
Account
Account, security and site
Plans and services
Communication
Advertising
Listing a property
Advert performance
Managing tenant enquiries
Changing an advert
Photography and virtual tours
To-let boards
Viewings
Viewing requests
Organising viewings
Carrying out viewings
Tenant safety
Applications and referencing
Applications to rent
Holding deposits
Referencing and credit checks
Guarantors
Tenancy agreements
Creating a tenancy agreement
Sending and signing agreements
Managing tenancy agreements
Payments
Tenancy deposits
Fees
Receiving rent
Paying rent
Move-in
Right to Rent checks
Inventory and check-in
Preparing for move-in
Safety and maintenance
Maintenance
Home emergency cover
Electrical safety
Gas safety
Mid-term inspections
Energy Performance Certificates
Legionella
End of tenancy
Renewals
Tenancy deposit returns
Serving notice
Tenancy check-out
Terms
Main terms
Service terms
Letting plan terms
Other terms
Safety and maintenance
Maintenance, safety inspections and checks.
Maintenance
Do I need to inform my tenant of maintenance visits?
Who deals with maintenance?
How much notice should I give my tenant before property visits?
Can you recommend a local contractor?
How do I report a repair with FixFlo?
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Home emergency cover
What is Home Emergency Cover?
How many claims do I get with Home Emergency Cover?
What does Home Emergency Cover include?
Is there a limit per claim with Home Emergency Cover?
What is not included with Home Emergency Cover?
How do I or my tenant make a Home Emergency Cover claim?
How much does Home Emergency Cover cost?
When does my Home Emergency Cover start?
What is considered a home emergency?
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Electrical safety
I've purchased a gas, electrical or energy inspection, what are the next steps?
Is an EICR a legal requirement?
What does an electrical inspection and test involve?
What gets tested during an EICR inspection?
How long does an electrical inspection take?
Are electrical appliances covered in an electrical inspection?
Can I get an EICR and PAT test at the same time?
How long is my EICR valid?
When do I need to show my tenant a copy of the EICR?
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Gas safety
How will I receive my Gas Safety Record?
When do I need to show my tenant a copy of the Gas Safety Record?
What does a Gas Safety Inspection involve?
When should I renew my Gas Safety Record?
How do I know my gas engineer is Gas Safe Registered?
How do I upload a document?
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Mid-term inspections
What does a mid-term inspection involve?
When should I have a mid-term inspection?
Why should I get a mid-term inspection?
How long does a mid-term inspection take?
Do I need a professional mid-term inspection or can I do it myself?
Can I get a mid-term inspection if I haven’t got an inventory?
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Energy Performance Certificates
When do I show a copy of the EPC to the tenant?
Which properties are exempt from EPCs?
When do I need to renew my EPC?
Where do I keep my EPC?
How will I receive my EPC?
Do HMOs require an EPC?
Do I need an EPC?
What is an energy performance certificate?
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Legionella
What is a Legionella risk assessment?
What is Legionella?
Why should I get a Legionella assessment if its not legally required?
What does a Legionella risk assessment involve?
How long does a Legionella risk assessment take?
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