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Help Centre
Payments
Account
Account, security and site
Plans and services
Communication
Advertising
Listing a property
Advert performance
Managing tenant enquiries
Changing an advert
Photography and virtual tours
To-let boards
Viewings
Viewing requests
Organising viewings
Carrying out viewings
Tenant safety
Applications and referencing
Applications to rent
Holding deposits
Referencing and credit checks
Guarantors
Tenancy agreements
Creating a tenancy agreement
Sending and signing agreements
Managing tenancy agreements
Payments
Tenancy deposits
Fees
Receiving rent
Paying rent
Move-in
Right to Rent checks
Inventory and check-in
Preparing for move-in
Safety and maintenance
Maintenance
Home emergency cover
Electrical safety
Gas safety
Mid-term inspections
Energy Performance Certificates
Legionella
End of tenancy
Renewals
Tenancy deposit returns
Serving notice
Tenancy check-out
Terms
Main terms
Service terms
Policies
Payments
Setting up rent collection, direct debits and open banking.
Tenancy deposits
What is a tenancy deposit?
When is the tenancy deposit paid?
How much is the tenancy deposit?
Where is the tenancy deposit stored?
Why do I need to register my tenant’s deposit?
How is a holding deposit different to a tenancy deposit?
Can I keep my tenant’s deposit in my own bank account?
Is the tenant’s deposit used as excess for non-payment of rent?
When are tenants given the deposit-prescribed information?
What is deposit prescribed information?
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Fees
Do your monthly fees include VAT?
How do I pay for my lettings plan?
What Fees Can I Be Charged as a Tenant?
Receiving rent
When is my rent paid?
Where can I view my rent payments?
What if my tenant’s rent payment is late?
My tenant can’t pay their rent this month. What do I do?
Do you deduct tax from the rent before paying it to me?
Can I increase the rent?
Do I receive rent if my property is vacant or the tenancy has ended early?
How do I change my bank account?
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Paying rent
Why do I get a fraud warning when making payments?
Can I set up a Direct Debit?
How do tenants pay their rent?
What bank account do I pay rent to?
What is Open Banking?
How long do rent payments take?
Can I pay my rent by manual transfer?
Can my tenants pay rent in advance?
Can I pay some or all of my rent upfront?
How long does it take for lettingaproperty.com to receive my rent or deposit?
How to make a rent payment
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