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Help Centre
Payments
Account
Account, security and site
Plans and services
Communication
Advertising
Listing a property
Advert performance
Managing tenant enquiries
Changing an advert
Photography and virtual tours
To-let boards
Viewings
Viewing requests
Organising viewings
Carrying out viewings
Applications and referencing
Applications to rent
Holding deposits
Referencing and credit checks
Guarantors
Tenancy agreements
Creating a tenancy agreement
Sending and signing agreements
Managing tenancy agreements
Payments
Tenancy deposits
Fees
Receiving rent
Paying rent
Move-in
Right to Rent checks
Inventory and check-in
Preparing for move-in
Safety and maintenance
Maintenance
Home emergency cover
Electrical safety
Gas safety
Mid-term inspections
Energy Performance Certificates
Legionella
End of tenancy
Renewals
Tenancy deposit returns
Serving notice
Tenancy check-out
Terms
Main terms
Service terms
Letting plan terms
Other terms
Payments
Setting up rent collection, direct debits and open banking.
Tenancy deposits
What is a tenancy deposit?
When is the tenancy deposit paid?
How much is the tenancy deposit?
Where is the tenancy deposit stored?
Why do I need to register my tenant’s deposit?
How is a holding deposit different to a tenancy deposit?
Can I keep my tenant’s deposit in my own bank account?
Is the tenant’s deposit used as excess for non-payment of rent?
When are tenants given the deposit prescribed information?
What is deposit prescribed information?
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Fees
Do your monthly fees include VAT?
How do I pay for my lettings plan?
What fees are charged to tenants?
How much does the Basic Plan cost?
How much does the Essential Plan cost?
How much does the Complete Plan cost?
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Receiving rent
When is my rent paid?
Where can I view my rent payments?
What if my tenant’s rent payment is late?
My tenant can’t pay their rent this month. What do I do?
Do you deduct tax from the rent before paying it to me?
Can I increase the rent?
Do I receive rent if my property is vacant?
What is Customate?
How do I change my bank account?
How do I export my payments?
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Paying rent
Why do I get a fraud warning when making payments?
Can I set up a Direct Debit?
How do tenants pay their rent?
What bank account do I pay rent to?
What is Open Banking?
How long do rent payments take?
Can I pay my rent by manual transfer?
Can my tenants pay rent in advance?
Can I pay some or all of my rent upfront?
How long does it take for lettingaproperty.com to receive my rent or deposit?
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