What happens if my tenant fails referencing?
Understanding your options and plan eligibility when a tenant doesn't pass reference checks.
If the tenants have failed the reference checks, you will be given a recommended action based on the results.
If a tenant fails referencing, it is because they do not meet the criteria on their own. Landlords on the Rent Collect plan can still proceed at their own risk, but landlords on the Rent Assured or Complete Care plan must have tenants who have passed referencing. If a landlord decides to proceed with tenants who have failed referencing, we cannot offer you the Rent Assured or Complete Care plan.
If a tenant fails referencing due to providing false information at the application stage, the holding deposit will be kept to cover the costs.