--- title: How we manage rent arrears on your behalf description: We’ve developed a structured, compliant process to support landlords and tenants through the collection of rent arrears. --- [Skip to content](https://help.lettingaproperty.com/knowledge/how-we-manage-rent-arrears-on-your-behalf#main-content) English Show submenu for translations [Get in touch](https://help.lettingaproperty.com/knowledge/kb-tickets/new) [![LettingaProperty.com - LOGO 1](https://help.lettingaproperty.com/hs-fs/hubfs/LettingaProperty.com%20-%20LOGO%201.png?width=120&height=49&name=LettingaProperty.com%20-%20LOGO%201.png)](https://help.lettingaproperty.com/knowledge) Open main navigation Close main navigation - English Show submenu for translations - [Get in touch](https://help.lettingaproperty.com/knowledge/kb-tickets/new) - [lettingaproperty.com](https://www.lettingaproperty.com/) [lettingaproperty.com](https://www.lettingaproperty.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.lettingaproperty.com/knowledge) 2. [Payments](https://help.lettingaproperty.com/knowledge/payments) 3. [Receiving rent](https://help.lettingaproperty.com/knowledge/payments#receiving-rent) # How we manage rent arrears on your behalf ## We’ve developed a structured, compliant process to support landlords and tenants through the collection of rent arrears. At Lettingaproperty.com, we understand how important it is that rent is paid on time. We’ve developed a structured, compliant process to support landlords and tenants through the collection of rent arrears. This ensures your interests are protected while maintaining a professional and respectful relationship with the tenant. ### **Our Approach** We follow a firm, consistent schedule that avoids unnecessary pressure but makes clear the tenant’s responsibilities. We do not engage in harassment — all communications are compliant with housing regulations. **While you may not be copied into every communication**, please be assured that arrears are being actively managed behind the scenes. --- ### **What We Do for All Plans** - Track rent payments daily  - Send automated reminders to tenants as soon as rent is overdue - Notify landlords and tenants promptly when a payment is missed - Notify guarantors from the first arrears email (if one is in place) --- ### **What We Do by Plan Type** **Rent Collect:** - Notify you of missed rent - Send automated reminders to the tenant and guarantor - Provide guidance on next steps - **Legal escalation is your responsibility unless separately agreed** **Rent Assured and Complete Care:** - On **Complete Care,** we pay you rent on time regardless of tenant payment (subject to plan limits) - We chase the tenant and guarantor directly - We manage all legal escalation including Section 8 notices, legal claims, and enforcement --- ### **Timeline of Actions**   | **Day** | **Action** | | --- | --- | | 1 | Rent due — system flags missed payment | | 2–3 | **First arrears email sent to tenant and guarantor** — includes payment details | | 5 | Second reminder — breach of tenancy highlighted | | 7 | Final warning — legal action warning sent to both tenant and guarantor | | 14 | Escalation notice — Section 8 proceedings may follow | | 21 | Formal intention to serve Section 8 confirmed | | 28 | Section 8 Notice issued to tenant and landlord | | 30+ | Legal preparation and court process initiated (if unresolved) |   --- ### **Legal Action and Rent Recovery** Where legal escalation is required (and included in your plan), we: - Draft and serve a Section 8 notice - File possession and debt recovery claims - Attend hearings and apply for possession orders - Manage enforcement action where necessary (including CCJs and bailiffs) We also keep you updated on progress at key milestones. --- ### **Need More Support?** If you’re unsure what your plan covers or need specific advice, contact our Client Accounts Team: **Email:** accounts@lettingaproperty.com **Phone:** 01564 492 964 (Mon–Fri, 9am–5pm) We’re here to support you at every stage of the arrears process. - [Account](https://help.lettingaproperty.com/knowledge/account#main-content) - [Account, security and site](https://help.lettingaproperty.com/knowledge/account#account-security-and-site) - [Plans and services](https://help.lettingaproperty.com/knowledge/account#plans-and-services) - [Communication](https://help.lettingaproperty.com/knowledge/account#communication) - [Advertising](https://help.lettingaproperty.com/knowledge/advertising#main-content) - [Listing a property](https://help.lettingaproperty.com/knowledge/advertising#listing-a-property) - [Advert performance](https://help.lettingaproperty.com/knowledge/advertising#advert-performance) - [Managing tenant enquiries](https://help.lettingaproperty.com/knowledge/advertising#managing-tenant-enquiries) - [Changing an advert](https://help.lettingaproperty.com/knowledge/advertising#changing-an-advert) - [Photography and virtual tours](https://help.lettingaproperty.com/knowledge/advertising#photography-and-virtual-tours) - [To-let boards](https://help.lettingaproperty.com/knowledge/advertising#to-let-boards) - [Viewings](https://help.lettingaproperty.com/knowledge/viewings#main-content) - [Viewing requests](https://help.lettingaproperty.com/knowledge/viewings#viewing-requests) - [Organising viewings](https://help.lettingaproperty.com/knowledge/viewings#organising-viewings) - [Carrying out viewings](https://help.lettingaproperty.com/knowledge/viewings#carrying-out-viewings) - [Tenant safety](https://help.lettingaproperty.com/knowledge/viewings#tenant-safety) - [Applications and referencing](https://help.lettingaproperty.com/knowledge/applications-and-referencing#main-content) - [Applications to rent](https://help.lettingaproperty.com/knowledge/applications-and-referencing#applications-to-rent) - [Holding deposits](https://help.lettingaproperty.com/knowledge/applications-and-referencing#holding-deposits) - [Referencing and credit checks](https://help.lettingaproperty.com/knowledge/applications-and-referencing#referencing-and-credit-checks) - [Guarantors](https://help.lettingaproperty.com/knowledge/applications-and-referencing#guarantors) - [Tenancy agreements](https://help.lettingaproperty.com/knowledge/tenancy-agreements#main-content) - [Creating a tenancy agreement](https://help.lettingaproperty.com/knowledge/tenancy-agreements#creating-a-tenancy-agreement) - [Sending and signing agreements](https://help.lettingaproperty.com/knowledge/tenancy-agreements#sending-and-signing-agreements) - [Managing tenancy agreements](https://help.lettingaproperty.com/knowledge/tenancy-agreements#managing-tenancy-agreements) - [Payments](https://help.lettingaproperty.com/knowledge/payments#main-content) - [Tenancy deposits](https://help.lettingaproperty.com/knowledge/payments#tenancy-deposits) - [Fees](https://help.lettingaproperty.com/knowledge/payments#fees) - [Receiving rent](https://help.lettingaproperty.com/knowledge/payments#receiving-rent) - [Paying rent](https://help.lettingaproperty.com/knowledge/payments#paying-rent) - [Move-in](https://help.lettingaproperty.com/knowledge/move-in#main-content) - [Right to Rent checks](https://help.lettingaproperty.com/knowledge/move-in#right-to-rent-checks) - [Inventory and check-in](https://help.lettingaproperty.com/knowledge/move-in#inventory-and-check-in) - [Preparing for move-in](https://help.lettingaproperty.com/knowledge/move-in#preparing-for-move-in) - [Safety and maintenance](https://help.lettingaproperty.com/knowledge/safety-and-maintenance#main-content) - [Maintenance](https://help.lettingaproperty.com/knowledge/safety-and-maintenance#maintenance) - [Home emergency cover](https://help.lettingaproperty.com/knowledge/safety-and-maintenance#home-emergency-cover) - [Electrical safety](https://help.lettingaproperty.com/knowledge/safety-and-maintenance#electrical-safety) - [Gas safety](https://help.lettingaproperty.com/knowledge/safety-and-maintenance#gas-safety) - [Mid-term inspections](https://help.lettingaproperty.com/knowledge/safety-and-maintenance#mid-term-inspections) - [Energy Performance Certificates](https://help.lettingaproperty.com/knowledge/safety-and-maintenance#energy-performance-certificates) - [Legionella](https://help.lettingaproperty.com/knowledge/safety-and-maintenance#legionella) - [End of tenancy](https://help.lettingaproperty.com/knowledge/end-of-tenancy#main-content) - [Renewals](https://help.lettingaproperty.com/knowledge/end-of-tenancy#renewals) - [Tenancy deposit returns](https://help.lettingaproperty.com/knowledge/end-of-tenancy#tenancy-deposit-returns) - [Serving notice](https://help.lettingaproperty.com/knowledge/end-of-tenancy#serving-notice) - [Tenancy check-out](https://help.lettingaproperty.com/knowledge/end-of-tenancy#tenancy-check-out) - [Eviction](https://help.lettingaproperty.com/knowledge/end-of-tenancy#eviction) - [Tenant maintenance & troubleshooting](https://help.lettingaproperty.com/knowledge/tenant-maintenance-troubleshooting) - [Terms](https://help.lettingaproperty.com/knowledge/terms#main-content) - [Main terms](https://help.lettingaproperty.com/knowledge/terms#main-terms) - [Service terms](https://help.lettingaproperty.com/knowledge/terms#service-terms) - [Letting plan terms](https://help.lettingaproperty.com/knowledge/terms#letting-plan-terms) - [Policies](https://help.lettingaproperty.com/knowledge/terms#policies) - [Company announcements](https://help.lettingaproperty.com/knowledge/company-announcements) [![VIVO Logo White](https://help.lettingaproperty.com/hs-fs/hubfs/VIVO%20Logo%20White.png?width=120&height=49&name=VIVO%20Logo%20White.png "VIVO Logo White")](https://help.lettingaproperty.com/knowledge) LettingaProperty.com Help Center Copyright © 2025, LettingaProperty.com