We’ve developed a structured, compliant process to support landlords and tenants through the collection of rent arrears.
At Lettingaproperty.com, we understand how important it is that rent is paid on time. We’ve developed a structured, compliant process to support landlords and tenants through the collection of rent arrears. This ensures your interests are protected while maintaining a professional and respectful relationship with the tenant.
Our Approach
We follow a firm, consistent schedule that avoids unnecessary pressure but makes clear the tenant’s responsibilities. We do not engage in harassment — all communications are compliant with housing regulations.
While you may not be copied into every communication, please be assured that arrears are being actively managed behind the scenes.
What We Do for All Plans
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Track rent payments daily
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Send automated reminders to tenants as soon as rent is overdue
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Notify landlords and tenants promptly when a payment is missed
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Notify guarantors from the first arrears email (if one is in place)
What We Do by Plan Type
Rent Collect:
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Notify you of missed rent
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Send automated reminders to the tenant and guarantor
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Provide guidance on next steps
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Legal escalation is your responsibility unless separately agreed
Rent Assured and Complete Care:
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On Complete Care, we pay you rent on time regardless of tenant payment (subject to plan limits)
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We chase the tenant and guarantor directly
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We manage all legal escalation including Section 8 notices, legal claims, and enforcement
Timeline of Actions
|
Day |
Action |
|---|---|
|
1 |
Rent due — system flags missed payment |
|
2–3 |
First arrears email sent to tenant and guarantor — includes payment details |
|
5 |
Second reminder — breach of tenancy highlighted |
|
7 |
Final warning — legal action warning sent to both tenant and guarantor |
|
14 |
Escalation notice — Section 8 proceedings may follow |
|
21 |
Formal intention to serve Section 8 confirmed |
|
28 |
Section 8 Notice issued to tenant and landlord |
|
30+ |
Legal preparation and court process initiated (if unresolved) |
Legal Action and Rent Recovery
Where legal escalation is required (and included in your plan), we:
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Draft and serve a Section 8 notice
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File possession and debt recovery claims
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Attend hearings and apply for possession orders
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Manage enforcement action where necessary (including CCJs and bailiffs)
We also keep you updated on progress at key milestones.
Need More Support?
If you’re unsure what your plan covers or need specific advice, contact our Client Accounts Team:
Email: accounts@lettingaproperty.com
Phone: 01564 492 964 (Mon–Fri, 9am–5pm)
We’re here to support you at every stage of the arrears process.