Landlords are responsible for ensuring the property they let is safe for their tenants. All legally required inspections and certificates (electrical inspections, energy assessments and gas inspections) must be paid for and organised by the landlord.
Landlords are responsible for the maintenance of any supplied appliances in the property and for responding to any problems or home emergencies. A home or domestic emergency is a situation that prevents a tenant from safely living in the property, such as having no heating, no access to water, or being unable to secure the property.
Tenants can discuss maintenance issues with the landlord via the Message Centre. During the tenancy, tenants are responsible for general maintenance and keeping the property in good condition. This may include but is not limited to, removal of mould build-up in the bath or shower, bleeding the radiators, and removing waste from water pipes.
If a tenant causes any damage to the property due to an accident or neglect, they must return the property to the original standard when they vacate. For example, if the tenant broke the bannister on the stairs, they must fix or replace this before vacating the property.