These terms are for landlord and tenants users of lettingaproperty.com's platform and services. They form part of our wider Terms of Business and should be read alongside our website and platform terms, privacy policy and applicable letting plan terms.
If there is anything you do not understand, please contact us for further explanation.
In registering your property with lettingaproperty.com, you agree that you fully understand the service we provide in line with our Terms of Business.
You agree to use our service as a landlord or tenant, not a letting or estate agent. Any letting or estate agents found to have registered with lettingaproperty.com will be immediately removed from our service and database. No refund will be offered.
- Platform
- Tenant referencing
- Applications
- Property advertising
- Viewings
- Tenancy agreements
- Third-party suppliers
- To-let boards
- Insurance
- Disputes
- Complaints
Platform
All users have access to the lettingaproperty.com platform and must follow the applicable terms. Read our full website and platform terms.
Property advertising
Landlord users can advertise their rental property on lettingaproperty.com. Find a Tenant advertising is also available, allowing users to advertise on our partner property portals. Read the full property advertising terms.
Viewings
Landlords and tenants can arrange viewings through our platform, but lettingaproperty.com are not responsible for conducting any viewings. Landlords are responsible for scheduling and conducting their own property viewings or nominating their own representative.
Our accompanied viewing service is available at an additional cost.
Applications
Landlord users can invite interested tenants to apply to rent their property. This application is carried out via the lettingaproperty.com platform. If part of the Basic, Essential or Complete plan, applications include a holding deposit request of one week's rent. Read the full tenant application terms.
Tenant referencing
Landlord users can arrange tenant referencing via lettingaproperty.com, either as a one-off purchase or as part of the Basic, Essential or Complete plans. Our reference checks are carried out by a third-party referencing partner. Read our full referencing terms.
Tenancy agreements
Landlord users can create a tenancy agreement via lettingaproperty.com as part of the Basic, Essential or Complete plans. Read the full tenancy agreement terms.
Landlord responsibilities
Landlords are responsible for ensuring all necessary documents and legal requirements are arranged for their rental property. This includes, but is not limited to:
- A valid Gas Safety Record/Gas Safety Certificate
- An Energy Performance Certificate (EPC)
- An Electrical Installation Condition Report (EICR)
- Portable Appliance Test (PAT) certificate
- Testing of smoke and carbon monoxide detectors
- A property inventory and schedule of condition
- Any other documents or requirements that are required by law, or which become a requirement during the tenancy
- Any necessary licences including those specified by local authorities for HMO (House in Multiple Occupation) properties.
Landlords must also ensure the following are adhered to:
- Getting consent to let from their mortgage lender
- Arranging adequate insurance for all eventualities
- Ensuring all furniture in the property is compliant with Furniture and Furnishings (Fire) (Safety) Regulations 1988
- Declaring all tax due on rental income to HMRC, regardless of whether you are a UK resident or overseas
- Transferring all utility bills transferred to the current tenant's name
- Council tax payments are made by the current tenant
- The tenant's deposit is registered with a government-approved tenancy deposit scheme
Third-party suppliers
We act as an introducer of third-party suppliers for all landlord services, inspections and certificates. This includes, but is not limited to:
- Gas safety inspections
- Electrical inspections (EICR)
- Energy inspections (EPCs)
- Inventories, check-ins, check-outs and mid-term inspections
- Property photography and virtual tours
- Floor plans
- Legionella risk assessments
- Accompanied viewings
You acknowledge that lettingaproperty.com are an introducer of the third-party supplier and cannot accept any responsibility for the works carried out by inspectors, assessors, clerks or any other relevant representative or tradesperson.
Sometimes additional work will be required to get the property to a safe standard and pass certain inspections.
If upon safety inspection, additional work is required at the property, the landlord is solely responsible for permitting and covering the cost of this work. Third-party suppliers arranged via lettingaproperty.com may be used to carry out the additional work, but the landlord is liable for any additional costs. Lettingaproperty.com accept no responsibility for permitting third-party suppliers to carry out additional works.
In line with current Gas Safety Regulations, all gas inspections will be carried out by GasSafe registered engineers. Identification and registration information can be supplied on visit at request.
Missed Appointments and Cancellation Charges
If a Landlord fails to attend a previously agreed appointment at the property, resulting in a charge from a third party (e.g., contractor, inventory clerk, or inspector), the Landlord agrees to indemnify LettingaProperty.com for any associated costs. These charges may include, but are not limited to, contractor call-out fees, inspection fees, and any administrative costs incurred as a result of the missed appointment.
To-let boards
We can supply to-let boards for landlords who are currently advertising their property and have an active subscription plan with lettingaproperty.com.
One of our Onboarding team should offer you the option of a to let board – if not, feel free to ask them.
Please be aware that some areas do not permit to-let boards and our to-let board service will not be available for properties in those areas.
Our to-let boards comply with local authority planning regulations. A designated person will install the board and remove it once let. Once installed, use of the to-let board is your responsibility.
Our to-let boards are provided and arranged by Kremer Signs. Read Kremer Sign's privacy policy.
Kremer Signs
B1-3 Argents Mere
Cyril Vokins Road
Hambridge Lane
Newbury
Berkshire
RG14 5XB
Insurance
lettingaproperty.com is an FCA Introducer Appointed Representative. We refer any landlord insurance enquiries to Alan Boswell Insurance Brokers, who are authorised and regulated by the Financial Conduct Authority. If you request an insurance quote from us, your details will be shared by us to Alan Boswell Insurance Brokers only, and vice versa. Read Alan Boswell's privacy statement and terms of business.
Disputes
Unless you have opted for a letting plan that includes deposit dispute resolution and the collection of rent, all other disputes that arise between landlords and tenants are their responsibility and shall be resolved by them.
lettingaproperty.com hold no responsibility for any disagreements or disputes that arise throughout the tenancy term. We are not obligated to communicate on behalf of either party regarding any dispute or proposal negotiations whatsoever.
Complaints
We’re committed to providing a reliable and straightforward service for all our users and customers. But we know things don’t always go to plan—and when something goes wrong, we want to hear about it.
Before submitting a formal complaint, we encourage you to raise a concern with us first. Often, we can resolve things quickly and informally once we’re aware there’s a problem.
Raise a concern
If something hasn’t met your expectations or doesn’t feel right, please contact us at:
📧 concerns@lettingaproperty.com
Your concern will be picked up by a team lead and reviewed within 1 working day. This isn’t a formal complaint—just a way for us to resolve issues quickly and avoid unnecessary escalation. In most cases, we can sort things out at this stage.
Still not resolved? Submit a formal complaint
If your concern hasn’t been resolved or you’d prefer to raise a formal complaint, you can contact us in writing and include as much detail as possible. Email us at:
📧 complaints@lettingaproperty.com
Our complaints process
- We’ll acknowledge your complaint within 5 business days
- A manager will review your file confidentially and investigate, including speaking with any staff involved
- You’ll receive a formal written outcome within 15 business days of our initial acknowledgement
Still not satisfied?
- You can request a further internal review by another senior team member or director
- We’ll respond with a final written outcome within 15 business days of your review request
Escalating to The Property Ombudsman
If you’ve been through our internal process and are still not satisfied, you can escalate your complaint to The Property Ombudsman. You must do so within 12 months of receiving our final written outcome.
The Property Ombudsman
Milford House
43–45 Milford Street
Salisbury
Wiltshire
SP1 2BP
📞 01722 333 306
Their principles and considerations can be found here: Terms of Reference.
Nothing in this section affects your statutory rights.