This article is for landlords whose tenants are leaving. If you are a tenant that is moving out, see: I'm moving out soon, what are the next steps?
Inform us
If your tenant has told you they would like the vacate the property at the end of their fixed-term tenancy, please get in touch with us to let us know so we can help you prepare for the end of your tenancy. Sometimes the tenant will contact us, but sometimes they may get in touch with you directly.
Arrange a check-out inspection
Once the tenants have vacated, we recommend arranging a check-out inspection. This is similar to an inventory, checking the property has been left in a suitable condition. If there are issues, such as damaged fixtures or furniture, inadequate cleaning, or rubbish has been left in the property, they will be recorded in the report.
If there are issues that require funds to be deducted from the deposit, the check-out report is used alongside the inventory and schedule of condition as evidence.
You can purchase a check-out inspection here. Once purchased, you can find your inspection and all other purchased services in Products.
How to arrange a purchased service
Return the tenancy deposit or make a claim
Once your tenant has vacated the property, you will need to inform our support team of your intentions with the deposit return.
Returning the full deposit amount
If there are no issues at the property that warrant a deposit claim, you should return the deposit in full. Once confirmed with our support team, they will instigate the return of the deposit with the Tenancy Deposit Scheme (TDS) - or MyDeposits in Scotland This can take up to five working days, sometimes longer.
Making a deposit claim
Deposits can be used to cover costs incurred by the tenant at the end of the tenancy, such as property damage or outstanding rent arrears. You will need to contact our support team and advise on what deductions you would like to make and how much you would like to deduct from the deposit. Your tenancy manager will then submit your claim with the Tenancy Deposit Scheme (TDS) - or MyDeposits in Scotland for review.
Readvertising
If you would like to relist your property, you can do so from your landlord dashboard. Readvertising is free when renewing onto the Complete plan, or £149.00 (inc VAT) on Basic or Essential.