Why do I need to provide personal information when booking a viewing?

When requesting a property viewing, you will be asked to provide some details about yourself. This includes your contact information (name, email, telephone number) and sometimes information about your financial history and current situation.

You will be asked to provide:

Your combined household income
Details of a guarantor (if you need one)
A declaration of any CCJs or IVAs

This information ensures that you can afford the property before booking a viewing. Declaring any County Court Judgements (CCJs) or other debts does not mean your viewing request will be rejected.

When a landlord advertises their property, they can establish a set of criteria used to ‘pre-screen' tenants. This is because some accommodation is only available for certain tenants, such as students. Depending on the property criteria, you may have to confirm whether you are:

A student
Employed
A smoker
A pet owner

This determines whether the property is the right fit for you. For example, if a landlord is advertising a student rental property, they can ensure viewings are booked by students only.