This article is for landlords whose tenants are leaving. If you are a tenant that is moving out, see: I'm moving out soon, what are the next steps?
If your tenant has told you they would like the vacate the property at the end of their fixed-term tenancy, please get in touch with us to let us know so we can help you prepare for the end of your tenancy. Sometimes the tenant will contact us, but sometimes they may get in touch with you directly.
Arrange a check-out inspection
Once the tenants have vacated, we recommend arranging a check-out inspection. This is similar to an inventory, checking the property has been left in a suitable condition. If there are issues, such as damaged fixtures or furniture, inadequate cleaning, or rubbish has been left in the property, they will be recorded in the report.
If there are issues that require funds to be deducted from the deposit, the check-out report is used alongside the inventory and schedule of condition as evidence.
You can purchase a check-out inspection here. Once purchased, you can find your inspection and all other purchased services in Products.
Return the tenancy deposit or make a claim
You can arrange the return of the tenancy deposit from your dashboard. Go to the Property Overview and click release tenancy deposit in the Next Steps. Here you can return the full deposit amount, or make a claim.
Returning the full deposit amount
If there are no issues at the property that warrant a deposit claim, you should return the deposit in full. Once confirmed from your dashboard, this will alert the Tenancy Deposit Scheme (TDS) - or MyDeposits in Scotland - that you're happy for the full deposit to be returned. This can take up to five working days, sometimes longer.
Making a deposit claim
Deposits can be used to cover costs incurred by the tenant at the end of the tenancy, such as property damage or outstanding rent arrears. You can submit a claim on the tenancy deposit from your landlord dashboard. Enter the amount you want to claim and this will be submitted to the Tenancy Deposit Scheme (TDS) - or MyDeposits in Scotland for review.
If you need some help with making a claim on your deposit, please contact our Support Team.