What is the Tenant Rewards Draw?
The Tenant Rewards Draw is our way of saying thank you for paying your rent on time. Every time you pay your rent on or before your due date using Pay By Bank, you automatically earn a ticket into a quarterly prize draw worth £250 cash.
There's nothing to sign up for and nothing to claim — as long as you pay on time via Pay By Bank, your ticket is added automatically. The more qualifying payments you make in a quarter, the more tickets you earn, and the better your chances of winning.
How to earn draw tickets
Earning a ticket is simple. There are just two conditions:
When making your payment, choose the Pay By Bank option. This uses Open Banking to transfer funds instantly and securely from your bank or building society. No manual references, no waiting for the payment to clear.
Your payment must be received by your due date. Because Pay By Bank clears instantly, there's no risk of your payment arriving late — unlike a manual bank transfer which can take up to 3 days.
Once a qualifying payment is confirmed, a draw ticket is added to your account immediately. You'll see your Ticket ID appear on the Payment Activity page, and you'll receive a payment confirmation by email.
At the end of each quarter, a winner is drawn at random from all eligible tickets. The winner is notified by email and via an in-app message. The £250 prize is paid within 5 working days.
Your Payments screen
The Payments tab on your Tenancy Overview has been updated to surface your draw status at a glance. In the top-right card, you'll now see:
- The current quarter (e.g. Q1 2026)
- Your total number of entries for this quarter
- The draw date
- A prompt to earn another entry if your payment is coming up
The orange prompt — "Pay on time again to add another entry to the £250 draw" — will appear when you already have at least one entry and a payment is coming up. This is a reminder that each additional on-time Pay By Bank payment earns you another ticket.
Making a payment
When you click Make a payment, you'll see the Secure Payment Options screen. This screen now highlights the Tenant Rewards Draw and reminds you of your current ticket count before you choose your payment method.
There are two payment methods available:
Pay By Bank (Recommended)
Transfers funds instantly and securely from your bank or building society. Instant confirmation, no manual reference needed, and earns a draw entry when paid on time.
Manual bank transfer
A standard bank transfer. This can take up to 3 days to clear, meaning there's a risk of it arriving after your due date. Manual transfers do not earn draw entries.
We strongly recommend Pay By Bank for all rent payments — it's faster, simpler, and the only way to qualify for the draw.
Tracking your tickets
The Payment Activity page gives you a full view of your draw entries for the current quarter. To access it, go to Payments → Payment Activity in your account.
Each month in the quarter is shown as a ticket slot. A slot will show your Ticket ID (e.g. TKTXUKJ4JS) once a qualifying payment has been received. Months where no qualifying payment was made will show No Ticket.
The small summary at the bottom of the section confirms your total ticket count: "You have X draw ticket(s) this quarter for the £250 draw."
Draw results and past winners
Once the draw has taken place, the result will appear in the Last Draw Result panel on the Payment Activity page. You can also view a full history of all past draws — including total prize money awarded — via the Draw Results page (accessible from Payment Activity → View all).
If you win, you'll be notified by both email and an in-app message. The £250 prize is paid within 5 working days of the draw date. You do not need to claim — we'll contact you directly.
Frequently asked questions
Do I need to sign up or register for the draw?
No. There's nothing to sign up for. As long as you pay on time via Pay By Bank, your ticket is added automatically.
Can I enter if I pay by bank transfer instead of Pay By Bank?
No. Only payments made via Pay By Bank (Open Banking) qualify for the draw. Manual bank transfers are not eligible, even if they arrive on time.
What counts as "on time"?
Your payment must be received by your due date. Because Pay By Bank clears instantly, a payment made on or before the due date will always qualify. We recommend not leaving it to the last minute, but there's no grace period needed when using Pay By Bank.
How many tickets can I earn per quarter?
One ticket per qualifying payment. For most tenants, that's up to one ticket per month — so a maximum of three tickets in a standard quarter. More tickets means better odds.
When is the Quarterly prize draw?
The quarterly draw takes place around 5 - 7 days after the end of the 3rd month in the Quarter. Qualifying payments are eligible for this draw.
How will I know if I've won?
Winners are notified by email and via an in-app message as soon as the draw has taken place. You don't need to check back — we'll reach out to you directly.
How is the prize paid?
The £250 prize is paid in cash by bank transfer within 5 working days of the draw date.
What if I miss a month — can I still win?
Yes. There's no minimum number of tickets required to be eligible. If you have at least one qualifying payment in the quarter, you're in the draw. Missing a month just means fewer entries and slightly lower odds.
How It Works page
You can find a full step-by-step breakdown and the complete Terms & Conditions by clicking How It Works from the Payment Activity page. This covers entry rules, eligibility, and the draw process.
Terms & Conditions
- Competition is open to all active tenants on the Letting a Property platform.
- Payments must be received by the due date to qualify.
- Only payments made via Pay By Bank (Open Banking) are eligible.
- Each qualifying on-time Pay By Bank payment earns one draw ticket.
- The winner is drawn randomly at the end of each quarter.
- The winner is notified by email and via in-app message.
- The £250 prize is paid within 5 working days of the draw.