Website and platform terms

These terms are related to the use of our website and platform and are applicable to all users. They form part of our wider Terms of Business and should be read alongside applicable letting plan termsprivacy policy and user terms.

If there is anything you do not understand, please contact us for further explanation.



Legal bits and definitions

PropMedia Ltd, trading as 

Company registration number: 06679146

Registered office: 10 Arden Court, William James Way, Henley-In-Arden, Warwickshire, England, B95 5GF

VAT registration number: 938118118

Business or working day 
- A day other than a Saturday, Sunday or Bank Holiday, where banks in England are open for business

Letting plan - Our Basic, Essential or Complete paid plans

Tenants(s) - The person or people living in, or seeking to live in your property

Tenancy - The agreement between you and your tenant in relation to your property

Terms of business - This collectively refers to our website and platform termsuser termsletting plan terms and privacy policy

We, us or our - Refers to's employees, platform and website, including any system owned or operated by (trading as PropMedia Ltd)

You or your - Refers to the named person requesting our letting service, such as the landlord

Placing an order

If you buy services on our website, you agree to be legally bound by these terms, as well as the relevant letting plan terms and any documents they refer to. You are also bound by any extra terms added or replacing these terms for legal or statutory reasons, or due to price increases of our services.

Order confirmation

When you place an order for our service via, you will get an automatic email to say your order has been received. Your order constitutes an offer made by you to us, to purchase the service specified. 

This automatic email does mean your order has been accepted. Your offer is only accepted once we, a member of staff at or appointed representative, have contacted you directly.

A legally binding contract will be in place between you and us; and we will provide the product and services as agreed.

Products or services not included in the automatic confirmation email are not included in the order and your right to cancel within 14 days will not be affected. If you do not cancel the contract within this 14-day time period and the work has already started, you will be charged for any work undertaken.

Declining your order

We may contact you to say we do not accept your order. This is likely to be because of one of the following reasons:

  • A transaction contains incomplete details or the details cannot be verified
  • We cannot authorise your payment
  • Fraud is suspected
  • You are not allowed to buy services from us
  • We are not allowed to sell services to you
  • We have refused to provide you with a service before
  • There is a mistake in the pricing or description of services

If we stop selling or providing a service on our website or platform for any reason, but you have paid for this service, we will offer you a full refund. 

Right to cancel and refunds

Right to cancel

You have the right to cancel your contract or order within 14 days of our confirmation email without giving any reason.

This 14-day period is known as a 'cancellation period' or 'cooling-off period'. However, you do not have the right to cancel if you have requested us to start providing your purchased service and this begins once a confirmation is sent to you, at which time you have requested us to start the fulfilment of your purchased service.

The cancellation period will begin on the day the confirmation email is sent to you and automatically expire after 14 days and no further refunds will apply.

To exercise your right to cancel, you must submit a clear statement of your decision via our contact form before the cancellation period ends.

We will start providing services during the 14-day cancellation period unless you ask not us to by submitting a contact form stating the reasons to delay the start of fulfilling your order. 

To exercise your right to cancel, you must submit a clear statement of your decision via our contact form before the cancellation period ends.

If there are specific terms associated with any promotional purchase that may affect your right to cancel, it will be stated clearly with any promotional terms and conditions.

If you do want to cancel and work has started to fulfil your order within the 14-day cancellation period, you will be required to pay the full price of the work carried out. This includes: 

  • Payment for services we have provided up to the point you informed us you wanted to cancel. This amount will be pro-rata based on the proportion of services carried out and the full price of your purchased service
  • The full price of the purchased service if the service has already been fully completed during the cancellation period 

If you decide to cancel during the 14-day cancellation period and no work has been done by any party we will reimburse any payments you have made to us within 14 days of receiving your written decision to cancel. 

Your funds will be reimbursed using the same payment method you used unless you have agreed otherwise. You will not incur any fees from the reimbursement.

This does not affect the rights you have if the services are deemed faulty. Should you instruct us to undertake additional services, such as finding a tradesperson in an emergency, the cooling-off period may not apply. 

Applicable fees

Your setup fee is non-refundable once your property has been advertised or your letting plan has commenced. Your initial payment for letting fees is deducted from any refund using a pro-rata calculation to cover the lapsed subscription period.

Landlord services

If you have purchased a landlord service, the standard 14-day refund terms apply. If you decide not to use the service but are outside the 14 days, no refund can be issued, but you have a further 12 months in which to use the service. This can be banked as a credit and used against any property.

If you purchase a property inspection, including a Gas Safety Check, EPC or EICR and your property fails this inspection, you are still liable for the cost of this service.

Refund process

Once we have acknowledged your cancellation and determined it is in accordance with this policy, we will issue a refund to the original payment method used. Refunds can take up to 7 working days to be processed.

Carrying out services

Our services may be affected by events beyond our reasonable control. We will make reasonable efforts to limit the effects of such events and inform you of the circumstances, but there may be a delay in the service you have purchased. We will try to restart the service as soon as possible and any delay shall not result in a breach of contract.

Pricing and title

We make every effort to ensure the prices on our website are correct. If an error is found, we reserve the right to cancel your order or arrange payment of any extra sum, or refund any overpayment made by you. 

Our prices are set out in our letting plan terms and on our website. If any variations to these terms are agreed upon by us in writing, such terms will apply for the specific period.

When you purchase a  letting plan (Basic, Essential, Complete or Complete Plus) - the relevant terms shall apply. Once tenancy contracts within a purchased letting plan have been signed by both parties, you cannot downgrade your letting plan unless otherwise agreed by us in writing. You can, however, upgrade your plan via the platform or by contacting us.


All physical stock items, such as to-let boards, are dispatched subject to availability. If the product is not in stock at the time of purchase, we reserve the right to dispatch the product at a later date up to 14 days after purchase. You will be contacted and offered a full refund instead of the product. 

We cannot be held responsible for disruption to delivery caused by matters outside of our control. If such disruption occurs, you will be offered an alternative delivery method or provider (subject to availability and such service being provided at the same cost or lower than the original method) or a full refund.


Website third parties and users

We are not responsible for the integrity of any links displayed on our website. We may link to third-party websites on our site. We are not responsible for the content, accuracy or opinions expressed on such websites, and such websites are in no way investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked websites by us does not imply approval or endorsement. If you access these third-party sites, you do so at your own risk and with the knowledge of the above.

We are not responsible for any third-party advertisements posted on our website or through the services, nor for the goods or services provided by its advertisers.

We are not responsible for the conduct, whether online or offline, of any user on our website.

Technical issues

We are not responsible for any error, omission, interruption, deletion, corruption, defect, delay in operation or transmission, communications line failure, theft, destruction, unauthorised access to or alteration of any user communication or content.

We are not liable or responsible for the technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software or the failure of any emails related to technical problems or traffic congestion on the internet. This includes any injury or damage to users or to any person's computer or device related to or resulting from participation or downloading materials in connection with our website or services.

Our services

Our services are provided 'as-is' and as available. We make no representations or warranties of any kind as to our website, services or content. We expressly disclaim any warranty of fitness for a particular purpose or non-infringement.

We cannot guarantee and do not promise any specific results from the use of our website and/or services. Nothing in these terms shall be construed as limiting or excluding our liability for death or personal injury caused by our negligence.

Loss or damages

Under no circumstances shall we be responsible for any loss or damage resulting from the use of our website or services. This includes attendance at an event organised through our website, content or services or from the conduct of any users of our website.

In no way are we or any of our directors, employees or other affiliates liable for any damages incurred which could be attributed to our website or services.

Immigration and right to rent checks

As per the Immigration Act 2014, we are not 'acting as agent' for any landlords or users and are therefore not responsible for checking the immigration status of any tenants. This is your responsibility (the landlord).

Should you let a property to a tenant without carrying out the required right to rent checks, the liability to pay a fine or face a penalty imposed by any governing or legislative body lies solely with you.

Licence and copyright

We grant you a licence to access the content, information and services contained within our website for personal use only and only during the terms of your contract with us.

This licence allows you to download and cache individual pages from our website, but you are prohibited from modifying them. You are not allowed to make our website available via an Intranet, where our website or a substantial part of it is hosted locally. 

When using our website, you are not permitted to: 

  • Copy, edit or manipulate our website design, layout, content or text without our express permission
  • Place our website within the frame-set of another site
  • "Deep link" to pages without our express permission* 
  • Link anywhere other than the main index of our website
  • Use any misleading, false derogatory or otherwise offensive graphic or text when linking to our website
  • Mine data, extract or utilise product information on our website

*Please note, this restriction does not apply to our affiliate partners who wish to send people directly to a page or product for affiliate sales purposes.

All content, databases, graphics, buttons, icons, logos, and layouts are our copyright unless expressed acknowledged or stated otherwise.

Responsibilities and rights

Except for any legal responsibility that we cannot exclude in law (such as death, personal injury or data protection) we are not legally responsible for:

  • Any losses that were foreseeable to you and us when the contract was formed
  • Any losses that were not caused by a breach on our part
  • Business losses
  • Losses to non-consumers

Transfer of rights

We may transfer our rights and obligations under these terms to another organisation. If this happens, we will inform you in writing and ensure the transfer will not affect your contractual rights.

You may only transfer your rights or obligations under these terms to another person if we agree in writing. We will require the person to whom the terms are transferred to provide reasonable evidence that they consent and are able to fulfil their contractual obligations.

Conflict, severability, waiver and jurisdiction


If there is any inconsistency between your contract and our Terms of Business (including our website and platform termsuser termsletting plan terms and privacy policy) or any matter stated on our website, the provisions of your contract shall prevail.

Severability, waiver and jurisdiction

The foregoing paragraphs and contents of these terms and our wider Terms of Business shall be read and construed independently of each other. 

Should any part of our Terms of Business or its contents be found invalid, it shall be deemed deleted but will not affect the validity or enforceability of the rest of the terms.

If any of the provision or part-provision of these terms are deemed deleted as above, the parties shall negotiate in good faith to agree on a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

Failure by us to enforce any accrued rights under these terms and any supplemental terms must not be taken as or deemed to be a waiver of our rights unless we acknowledge the waiver in writing.

These terms shall be interpreted, construed and enforced in accordance with the relevant English, Scottish or Welsh law and shall be subject to the exclusive jurisdiction of the respective courts.

Requirements and formalities

Property consent

If you have a mortgage, you must get consent to let from your mortgage lender before renting out the property.

If your interest in the property is leasehold, your lease may require you to get consent from your landlord/freeholder before renting out the property.

You must inform your insurance company of your intention to let so they can advise on you the additional cover required. We may require a copy of this insurance cover for our records.

If you do not get consent on the three matters above, are entitled to terminate our agreement with you with immediate effect. All fees incurred to date, including outstanding fees or administration costs, will be due on demand.

Legal responsibilities

You are responsible for ensuring all necessary documents and legal requirements are arranged for your rental property. This includes, but is not limited to: 

You are responsible for ensuring your tenant receives all documentation. All documents can be uploaded to the Documents section of your dashboard at any time. 


You acknowledge that are not the managing agent for your property and are not responsible for repairs or maintenance. will not be held accountable or communicate on behalf of a landlord to their tenant, unless it relates to the collection of rent, or matters related to Rent Protection or LetsProtect. are not liable for any tradespeople that visit your property. If we help you to find a tradesperson, we shall use our best efforts to secure a copy of their public liability insurance cover however, it is your responsibility to ensure you have adequate insurance in place to cover any loss or damage that may be caused.

Fair usage

By advertising on, you declare that you are the landlord of the property you are advertising or have permission from the landlord to advertise the property. Advertising on should not be used for sub-letting or third parties such as letting agents. reserve the right to:

  • Take down any property listings if we consider it to be abusing our system. This is to protect our landlords and tenants, prevent spam and ensure adverts are true and accurate.
  • Remove or pause adverts that are generating a disproportionately high number of viewing requests and/or the landlord is failing to respond to enquiries in a reasonable time.
  • Contact the landlord to confirm suspicion that their advertised property is not currently available and pause the advert if the landlord has not responded in a reasonable time
  • Suspend or pause any listing that we suspect does not have the legally required documents to let
  • Limit users if we suspect they pose a threat to our customers
  • Limit users if we suspect they are in breach of our terms or are misusing the system
  • Cancel inactive accounts

Platform rules

When using the platform, you must follow these rules and not help anyone else break them. 

Respect others

  • Act with integrity and treat others with respect
  • Communicate with respect and politeness 
  • Do not pretend to be someone else, lie or misrepresent something or someone
  • Do not discriminate against or harass others

No hacking or tinkering

  • Do not use bots, crawlers, scrapers or other automation to access or collect data or anything else with the platform
  • Do not hack, avoid, remove, impair or attempt to circumvent any security or technology used to protect the platform
  • Do not decipher, decompile, disassemble or reverse engineer any software or hardware used to provide the platform
  • Do not do anything that could damage or adversely affect the performance or function of

Use as intended

  • Only use the platform as authorised in these terms and Terms of Business
  • Do not use the platform to send commercial messages to others
  • Do not use anyone else's data unless you have permission from the owner or are authorised by us in these terms or other related terms
  • Do not do anything to manipulate our property search algorithm
  • Do not use, copy or display the platform, branding, layout or design without our consent

Uphold your legal responsibility

  • Follow all laws that apply to you as a landlord or tenant, including relevant lettings laws and data protection
  • Get permission before sharing anyone else's information with us
  • Read and follow all applicable terms, including our website and platform termsuser termsletting plan terms and privacy policy
  • Do not use the name, logo or any other trademarks of without permission
  • Do not use or register any domain name, trade name, social media handle, trademark, branding, logo or another source identifier that may be confused with

Platform features

Tenant manager

All landlord users can view and manage their tenant information through the platform. All information displayed is shown and stored in line with our privacy policy and GDPR regulations. 

Message Centre

All users will have access to the Message Centre. This allows landlords and tenants to communicate directly through the platform. 

All users agree to communicate with respect and politeness. Any reported abuse or disrespectful language will not be tolerated and may lead to the closing of your account with

Document storage

All users can upload and store tenancy and property documents to their platform dashboard. All landlords are ultimately responsible for arranging all relevant inspections and legally required documents. This includes, but is not limited to: 

  • Gas safety records
  • Electrical installation condition reports
  • Energy performance certificates
  • Portable appliance testing (PAT) 
  • Smoke and carbon monoxide alarm tests
  • Inventories and schedule of condition
  • Check-in, check-out and mid-term reports
  • Legionella risk assessments (where applicable) hold no responsibility for these documents and inspections.

Reminders and compliance

Landlord users can set reminders for key tasks via the platform, such as arranging legal inspections or renewing their insurance. Landlords are ultimately responsible for arranging such matters and hold no responsibility.

Our platform and all its features are compliant with relevant letting laws in England, Scotland and Wales, however, all users are ultimately responsible for following all laws that apply to them. 

Instant rental estimates can provide you with an instant estimate of your monthly rent amount. This is calculated using information you provide and connecting to an API using current market data.

This figure is purely an estimation that is not guaranteed to be 100% accurate. hold no responsibility if you are unable to achieve the estimated rent. 

Platform support

All users can contact our Support Team for any assistance related to the use of our platform. Any abuse towards our Support Team will not be tolerated. We hold the right to refuse service to anyone who does not communicate with respect and politeness. 

Any communication from our team is purely advisory and must not be interpreted as legal advice. 

Viewings organiser

Landlord users can manage their property viewings via This includes reviewing all tenant viewing enquiries and organising viewings. Landlords are responsible for managing their own viewings. will not manage any tenant enquiries or viewing requests for your property.