How do I raise a concern or make a complaint?
If something hasn’t gone to plan, here’s how to get in touch with us directly so we can put it right - quickly, personally, and without unnecessary back and forth.
Raise a concern or make a complaint
In short:
- Step 1 - speak to your Tenancy Manager.
- Step 2 - ask for a Manager review if it's not resolved.
- Formal complaint — you can put your complaint in writing at any time using the form on that page, or by post to PropMedia Ltd, 7 Ardent Court, William James Way, Henley in Arden, Warwickshire, B95 5GF. We'll acknowledge within 3 working days and give you a full written response within 15 working days.
The full page also covers Director review, referring your complaint to The Property Ombudsman, and Rent Smart Wales for properties in Wales.