If something hasn’t gone to plan, here’s how to get in touch with us directly so we can put it right — quickly, personally, and without unnecessary back and forth.
We know things don’t always go to plan. If something hasn’t met your expectations or doesn’t feel quite right, we want to hear about it—and we’d really appreciate the chance to put it right before it becomes a bigger issue.
We’re a small team of people who genuinely care about doing a good job, and we take feedback seriously. Most problems can be sorted quickly once we know about them.
Not happy with something? Here’s what to do
If you’ve had a frustrating experience or something just feels off, the quickest way to raise it is:
Email us directly at concerns@lettingaproperty.com
Or speak to your Tenancy Manager, who can flag the issue for review
You’ll be contacted by a team lead who’ll look into things and aim to respond within 1 working day.
This isn’t a formal complaint, just a chance to raise your hand and get a proper resolution.
Why we ask you to come to us first
We understand why people turn to online reviews, but we’d always prefer to deal with the issue directly. We set up LettingaProperty.com to be different from the norm—built on transparency, honesty, and integrity. If something hasn’t gone right, we want to fix it, not defend it.
We’re here to help, before it becomes a complaint
If we can’t resolve your concern quickly, or you’d prefer to follow our formal complaints process, we’ll explain exactly what happens next and how to do that. You’re always in control.
We’re here to support you—and your feedback helps us improve.
Still have questions?
You can also contact our Operations Manager, Helen, at helen@lettingaproperty.com.