The Viewings Module lets landlords manage property viewings from start to finish. This article explains how to set your availability so tenants can book viewing slots.
The Viewings module helps you manage property viewings with tenants from booking to feedback.
Here's a quick guide on how it works:
1. Set Your Availability
Before tenants can book, you need to set when you're available:
- Go to the Property Overview tab
- Navigate to the section entitled 'Set Your Viewing Availability'
- Select a date range (e.g. 27/05/2025 – 31/05/2025)
- Add available time slots for each day (e.g. Tuesday: 08:00–17:00)
- Click Submit to make slots visible to tenants
- You can remove slots at any time.
💡 Setting multiple availability slots on the same day
If you’d like to offer more than one viewing slot in a single day, you can do that easily:
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Select your Start Date and End Date (e.g. 29/05/2025)
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Click + Add to enter your first time slot — for example, 08:00 to 09:00
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To add another slot later in the day, click + Add another and enter the new time — such as 16:30 to 17:30
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Click Submit to save your availability
This is helpful if you want to keep mornings and afternoons flexible while still giving tenants more options to book.
Once submitted, you will notice your availability schedule below:
2. Tenant Booking Process
Once availability is set:
- Tenants can view available time slots and choose a preferred time
- Viewing times are scheduled in blocks of 15 minutes
- They’ll see a message: “The landlord will confirm this time with you”
- The system highlights their selected time with a green tick
Example – Tenant selecting a Viewing Slot:
3. Reviewing a Booking
You’ll be notified when a booking is made.
- To review:
- Open the Calendar or List view
- Click the booking tag (e.g. “9am Jonathan Daines”)
- A pop-up shows the Renter Profile with:
- Contact info
- Traits (e.g. Employed: No, Smoker: No)
- Income and affordability checks
Example – Booking in Calendar View:
You can click on the event and open the details of the enquiry where you'll be able to confirm or decline the booking request.
4. Confirm or Decline the Viewing
Within the booking detail view:
- Click Confirm Viewing to approve
- Click Decline if it doesn’t work
- The calendar colour updates automatically:
Green = Confirmed
Orange = Pending
Red text = Declined
5. Track Viewings and Feedback
Use the List view to:
- View all bookings in one place
- Check tenant info at a glance
- Track statuses and gather feedback
Viewings List
After the viewing time has passed, the system will automatically request feedback from the applicant. Any responses will appear in your dashboard.
Tips
- Always review income, credit, and employment status before confirming
- Keep availability current so you don’t get double-booked
- Use Calendar View for a quick overview of your week
Need help? Contact our support team.