How to troubleshoot boiler issues and low hot water pressure

Verify that the boiler is plugged in, switched on at the wall, and the digital display screen is active.
If an error code is showing, look up its meaning in your digital manual. You can try holding down the Reset button for 3 to 5 seconds to restart the system.

Look at the pressure gauge on the front of your boiler. If the needle has dropped below 1.0 bar, the heating will cut out automatically as a safety feature.
Locate the filling loop underneath your boiler (a silver or black flexible braided hose with two small valves).
Open both valves slowly. You will hear water entering the system. Watch the gauge closely and close both valves tightly as soon as the needle reaches 1.5 bar.
🎥 Helpful Video: How to Re-Pressurise a Boiler

If your radiators are hot at the bottom but freezing cold at the top, they have trapped air.
Fit a radiator key or a flathead screwdriver into the valve at the top corner of the radiator. Hold a cloth underneath and turn it anti-clockwise slowly.
Listen for the air hissing out. The moment water starts to appear, close the valve tightly.
Note: Always check your boiler pressure gauge after bleeding, as you may need to top it up using the filling loop.
🎥 Helpful Video: How to Bleed a Radiator

Ensure your wall thermostat is switched on and set to a temperature higher than the current room temperature. If it is battery-operated and the screen is blank, replace the batteries.
If you have an immersion heater, verify that the switch is on and the timer program hasn't been altered.
🎥 Helpful Video: How to Set Your Room Thermostat and Radiators

If you use a prepayment gas or electric meter, ensure you have sufficient credit and haven't slipped into emergency credit mode.

If you have followed these steps and your heating or hot water is still not working:

Please report the issue online via our Tenant Maintenance Portal.
During Business Hours: One of our property maintenance team members will be in touch with you shortly.
Outside of Business Hours: Our property maintenance team will review the details and contact you to arrange the next steps when we reopen.

Monday to Thursday: 9:00 AM to 5:30 PM
Friday: 9:00 AM to 5:00 PM
Please note: Our offices will remain closed on bank holidays and will reopen on the next standard working day.

If your heating or hot water isn't working, it is often due to low system pressure. You can usually resolve this yourself in a few minutes by checking the pressure gauge and using the filling loop to top it up to 1.5 bar.