How should I respond to a viewing request?

When a tenant submits a viewing request, they have the option to send an accompanying message which will be visible via the Message Centre. This will open the dialogue for you to propose a time and date.

If do not want to accept a viewing request from a tenant, you can send them a message via the Message Centre to let them know. You do not have to provide a reason. However, this will not stop them from applying to view other properties you have available.