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How do I report a technical issue?

If you are experiencing a technical issue on our website or platform, please contact us. 

To help us find and fix the issue as soon as possible, please include the following in your query: 

  • Subject: What your issue is e.g Can't log in
  • Details of what you're trying to do: e.g. I'm trying to log into my account but the "Log in" button isn't working when I click it
  • What device you are using e.g. iPhone, iPad or desktop computer 
  • What browser are you using e.g. Google Chrome, Microsoft Edge, Safari or Firefox
  • Please attach screenshots of your issue if possible