These terms form part of our wider Terms of Business and should be read alongside applicable letting plan terms, website and platform terms, user terms and privacy policy.
Home Emergency Cover is purchasable as a standalone product for £240/year. Under the Complete plan, you can purchase this cover at £120/year (50% discount).
Home Emercency Cover provides up to £500 of cover per claim, for up to five claims per policy year. No claims can be made within the first 24 hours of the policy.
Assistance is available 24/7, from a qualified tradesperson who can attend the property in the event of an insured emergency. Further information regarding what is included in Home Emergency Cover can be found here:
Home Emergency Cover Policy Wording
Home Emergency Cover: Information
You acknowledge that Home Emergency Cover is not a maintenance cover. It is a cover for applicable property emergencies only. You should read the full policy to ensure your issue is covered before making a claim.
lettingaproperty.com does not hold any responsibility for the outcome of any claim. Any complaint procedure should be followed according to the policy wording document.
We are not responsible for any work conducted under the cover. If a particular issue you have is not covered, we are not required to provide you with alternative cover.
What to do if you need to make a claim
In the event of an emergency, an insured person should contact our dedicated emergency assistance helpline straightaway on 0800 999 4205.
This helpline is open 24 hours a day, 365 days a year. All calls are recorded for training purposes.
Please have ready your risk address and the name of the organisation that has arranged the cover i.e. Legal Protection Group Ltd.