Holiday Opening Hours and Emergency Support
This article outlines our holiday opening hours, how to get support during the holidays, and what to do in the event of a home emergency. Our team may be operating reduced hours over the Christmas and New Year period, but help is still available.
🎄 Festive Opening Hours
Please see our Christmas and New Year opening hours below. All times are UK local time.
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Monday 22nd December: 09:00–17:30
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Tuesday 23rd December: 09:00–16:00
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Wednesday 24th December (Christmas Eve): 09:00–13:00
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Thursday 25th December (Christmas Day): Closed
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Friday 26th December (Boxing Day): Closed
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Saturday 27th December: Closed
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Sunday 28th December: Closed
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Monday 29th December: 09:00–16:00
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Tuesday 30th December: 09:00–16:00
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Wednesday 31st December (New Year’s Eve): 09:00–13:00
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Thursday 1st January (New Year’s Day): Closed
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Friday 2nd January: 09:00–17:00 (Back to normal hours)
🧑💻 Support During the Holidays
While our offices are closed or operating reduced hours, you can still access support through our Help Centre, which is available 24/7.
The Help Centre includes:
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Step-by-step guides
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Common questions and answers
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Useful articles for landlords and tenants
This is the quickest way to find help during the festive period.
🚨 Home Emergency Support
If you have a home emergency and you hold a Home Emergency policy with us, please contact our emergency helpline immediately:
📞 0800 999 4205
This service is available outside of our normal office hours and during bank holidays.
If you are unsure whether your situation qualifies as a home emergency, please refer to your policy documents or check the Help Centre for guidance.