How should I respond to a viewing request?

When a tenant submits a viewing request, they have the option to send an accompanying message. If you would like to accept the request, click Suggest a time to propose a time and date. You also have the option to add a message that will be sent to the tenant via the Message Centre, although this is not required.

 

If you do not want to accept the request, you can click Decline. This will send them a polite message to let them know.