How do I change the date and time of my viewing?

You can change the time and date of unconfirmed and confirmed viewings.

For landlords

Go to the Viewings section of your dashboard
Click on the Upcoming tab
Find the viewing you would like to amend and click Change
Select a new proposed time and date

The tenant will receive an email notification letting them know that you have changed the viewing time. You will be notified once they confirm - or you can see that the viewing is confirmed in the Upcoming tab.

For tenants

If a landlord proposed a viewing time that you can't do, you can talk to them in the Message Centre to determine a date and time that suits you.

If you have already confirmed a viewing but cannot make it, message the landlord to explain and rearrange another time and date. You will have to cancel your viewing and arrange it again.