When making rent payments to your tenant wallet, you may get a fraud warning from your bank.
Most banking apps have these warnings in place for unfamiliar or new payments to protect people from financial fraud and bank transfer scams.
You may get this warning when making a payment to your tenant wallet as it is a new payment, but please be assured all funds are securely paid and stored through your trusted financial partner, Customate.
If you are receiving a fraud warning when trying to make a payment to your tenant wallet, please double-check the details. If the details are correct, it is safe to dismiss the warning and continue with your payment.
If your bank is not letting you proceed with the payment due to fraud warnings, please inform our team so that we are aware of any delays and contact your bank to confirm it is not a fraudulent payment.