- Help Centre
- Viewings
- Organising viewings
How do I cancel a viewing?
For landlords
Landlords can cancel a viewing from the Viewings section of their dashboard.
- Go to the Viewings tab
- Find the viewing you want to cancel
- Click on the Messages tab and send a message to the tenant advising that you wish to cancel the viewing. The tenant will receive an email advising that you have sent them a message and will prompt them to log into their account to read it.
For tenants
Tenants can also cancel a viewing from the Viewings section of their dashboard.
- Go to the Viewings tab
- Find the viewing you want to cancel
- Click on the Messages tab and send a message to the landlord advising that you wish to cancel the viewing. The landlord will receive an email advising that you have sent them a message and will prompt them to log into their account to read it.
Remember, if you can’t make that time or date, you can always propose a different time by clicking the Change button.